VQ is an Advocate for Your Patients and a Partner in Support of Your Practice.
We are committed to partnering with physicians to customize comprehensive programs, services and solutions that meet their needs today while supporting their vision for future success. This commitment plays a key role in VQ OrthoCare’s ability to help healthcare professionals achieve their clinical and business goals in an environment of collaboration, integrity and respect.
Our focus on every aspect of physician support, patient care, product quality and customer service is one of the primary elements distinguishing VQ OrthoCare from our industry counterparts.
Strategies for Success – “Patient-Centered Solutions”
“Patient-Centered Solutions” is our corporate motto and a core value embodied in everything we do at VQ OrthoCare.
We’ve created an integrated approach that enhances patient care while managing administrative requirements:
- 24/7 support for every product we place on a patient
- Complete management of order processing
- Insurance billing and collections
- In-home product delivery and set-up
- Personalized patient education and follow-up
- Patient monitoring and mechanisms to reduce the time physicians and their staff spend on paperwork
Standard of Care for Patients
VQ OrthoCare is honored to be selected by our physician clients as a service partner in delivering orthopedic products and services to their patients. Our business model is built on “patient-centered solutions” and collaborating with physicians to provide a standard of care in keeping with their clinical protocols.
VQ OrthoCare employees are dedicated to serving the best interests of our patients, supporting them in achieving optimum functionality, and treating each one with the respect we would want for ourselves. Our patient satisfaction survey results speak to that commitment, and underscore the reason VQ OrthoCare maintains one of the highest customer satisfaction ratings in the healthcare industry.
Care Advocate Group
VQ OrthoCare’s Care Advocate Group integrates the functions of order processing, benefit verification, special order handling and sales support into one cohesive support team. Our professional staff makes filling doctors’ orders and meeting the needs of patients their first priority, with specialized order placement services that include:
- Authorization of benefits and patient contact secured in advance
- In-home or in-office fitting services, at the preference of the patient
Partnering With You
VQ OrthoCare is honored to be selected by our physician clients as a service partner in delivering medical products and services to their patients.