Patient Support

VQ OrthoCare was founded on a patient-centered business model, which means we advocate for the best products, services and care for those patients. We pride ourselves on providing quality products and customer service, treating patients with the respect each one deserves, and supporting every one in achieving optimum outcomes and functionality. In fact, VQ OrthoCare maintains one of the highest customer satisfaction ratings in the healthcare industry.

Telephone Support 24/7

As simple as it might sound, ensuring that the patient understands how to use his or her equipment properly is fundamental to ensuring successful patient outcomes. VQ OrthoCare’s patient support team is available 24 hours a day, seven days a week. Comprehensive, continuous training by industry professionals provides our staff with the knowledge required to properly instruct patients and provide targeted support throughout the episode of care.

Personalized instruction

VQ OrthoCare provides complete, personalized instruction to the patient, including patient guide booklets available in English or Spanish, as indicated by the treating physician for surgical and nonsurgical application. This personalized instruction helps facilitate patient compliance, which in turn supports positive treatment outcomes.

In-Home or In-Office Delivery and Fitting

VQ OrthoCare’s trained orthopedic patient technicians deliver and fit the prescribed medical devices in the hospital, clinic, outpatient surgical center, physician’s office or the patient’s home.

Our orthopedic patient technicians are often requested to provide the surgeon with intra-operative or application support for devices. To ensure ongoing continuity of care for the patient, our orthopedic technicians assist in the application of our products in the recovery room, and will continue observing the patient’s progress in both the acute rehabilitative setting and at home.

The orthopedic technician provides:

  • In-home delivery and fitting of products for orthopedic rehabilitation
  • Pre-operative training and support to both patient and caregiver
  • Delivery and fitting of the device on the patient during surgery or postoperatively
  • Postoperative monitoring of the patient’s treatment while in the recovery room
  • Continued follow-up of the patient during hospitalization and home recovery

Standard of Care

VQ OrthoCare’s is honored to be selected by our physician clients as a service partner in delivering medical products and services to their patients. Our business model is built on “patient-centered solutions” and our highest priority is collaborating with physicians to provide a standard of care in keeping with their clinical protocols.

Insurance Benefits

Our products have varied coverage depending on our insurance. VQ OrthoCare’s benefit services department verifies the patient’s insurance coverage or case eligibility before the equipment is delivered. We will also bill the insurance company on the patient’s behalf.

For questions about individual coverage, patients may call us at (800) 266-6969 or email benefit services. VQ OrthoCare will contact the appropriate payor for each healthcare plan to determine reimbursement.

Patient Payment Programs

VQ OrthoCare offers a number of payment program options to accommodate patients’ individual coverage and financial situations.

Personalized Care
VQ OrthoCare provides a support team whose primary focus is following up with every patient, our Patient Care department can be reached at 1-800-452-7993 (Mon.-Fri., 7:00am to 7:00pm, PST). A representative is also on call 24 hours a day to respond to urgent needs.
See the results of our patient satisfaction survey.

Patient Satisfaction Survey Results

we’ve received from these patient surveys has helped VQ OrthoCare maintain one of the highest customer satisfaction ratings in the healthcare industry.