
(800) 452-7993
VQ OrthoCare is committed to providing patients with products and service of the highest possible standards. An important part of that commitment is actively soliciting patient feedback through an online survey.
The valuable input we’ve received from these patient surveys has helped VQ OrthoCare maintain one of the highest customer satisfaction ratings in the healthcare industry. The results below are cumulative for the year of 2007.
| 2007 Survey Response to: | Responses | Historical Average |
|---|---|---|
| Conditions of VQ OrthoCare Dispensed Equipment | Satisfied | 98.82% |
| Dissatisfied | 1.18% | |
| DME Techs' Customer Service Demeanor | Satisfied | 99.29% |
| Dissatisfied | 0.71% | |
| DME Techs' Efficiency | Satisfied | 96.52% |
| Dissatisfied | 3.48% | |
| DME Techs' Explanations of Patients Rights & Responsibilities | Satisfied | 96.51% |
| Dissatisifed | 3.49% | |
| Pain Control | Satisfied | 92.39% |
| Dissatisfied | 7.61% | |
| Regain Normal Level of Daily Activities | Satisfied | 91.68% |
| Dissatisfied | 8.32% | |
| Reduction of Pain Medications Intake | Yes | 58.77% |
| No | 41.23% | |
| Recommend to Others | Yes | 94.73% |
| No | 5.27% |
|
“Thank you for the professionalism of your staff. Your technician answered all my questions, and was very helpful, neat, clean and professional. The brace that was ordered by my doctor is so comfortable, easy to put on and take off. It is worth it’s weight in gold.” —Cinderella S. Los Angeles, CA “I've suffered from headaches and neck pain for years and wish I would have known about this equipment before. I've had my husband pull on my neck while lying down to help with pain and have been seeing chiropractors for years to help, which only helped somewhat. Between physical therapy and this equipment, I've received the best and most relief ever! Too bad it took the degeneration of my neck vertebrae and extreme pain & numbness in my arm to finally get help!” —Linda F. Tucson, AZ “Thank you to Ken May as he responded to an urgent request as was leaving town. He met me at a central location to deliver the Saunders Deluxe Lumbar Hometrac. Thank you.” —William S. Tucson, AZ “The CPM certainly helped me feel more able to make progress and hopefully regain range of motion - Nice to have it available at home!” —Janice M. Raleigh, NC “I really enjoyed the in-home care! The technician, Jorge, was courteous, kind, and knowledgeable; with a great sense of humor as well! Thanks, Jorge!” —Kim T. Mesa, AZ “I can't believe how fast I'm recovering with very little pain medication needed. Great product! Great people!” —Peter U. Palm Springs, CA “The representative was very nice and helpful. I also received a follow-up phone call which was nice… I am so happy to have this equipment. I am moving to Virginia soon. I would like to receive emails and any mailings. Thanks.” —Amy J. Hampton Roads, Virginia |
“Overall the company has been very helpful and considerate to my situation before and after my surgery. Thank you all very much, and special thanks to Abel for calling to see how I was doing.” —Felicity W. Pasadena, CA “Very thorough… I only had the OrthoStim3 device two days but it is helping. Very good service! Very polite staff on the phone & home delivery… knowledgeable staff.” —Sharon P. Santa Ana, CA “I am so happy that I am using the VQ OrthoCare Custom Eagle knee brace… —John H. Las Vegas, NV “Your company is the absolute best in customer satisfaction. You are very knowledgable on your equipment and extremely prompt on fixing any difficulties. The equipment works also. What a blessing you are.” —Scott W. Hawthorne, CA “I was involved in a motorcycle accident and solely relying on prescription pain relievers to manage the pain from a broken shoulder and leg. I asked my doctor to prescribe an OrthoStim3 (electrotherapy) device to help relieve pain. Once I began using the OS3, I was very excited to reduce my intake of pain medicine. I am concerned about how the medicine may affect my liver. Thank you for informing me about electrotherapy, I have recommended this device to a couple friends who also have broken bones.” —William Yorba Linda, CA |
Patient feedback is only published when a patient signs an authorization form to share/publish patient healthcare information, as required under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).