Patient Satisfaction Survey Results

VQ OrthoCare is committed to providing patients with products and service of the highest possible standards. An important part of that commitment is actively soliciting patient feedback through an online survey.

The valuable input we’ve received from these patient surveys has helped VQ OrthoCare maintain one of the highest customer satisfaction ratings in the healthcare industry. The results below are cumulative for the year of 2007.

2007 Survey Response to: Responses Historical Average
Conditions of VQ OrthoCare Dispensed Equipment Satisfied 98.82%
  Dissatisfied 1.18%
DME Techs' Customer Service Demeanor Satisfied 99.29%
  Dissatisfied 0.71%
DME Techs' Efficiency Satisfied 96.52%
  Dissatisfied 3.48%
DME Techs' Explanations of Patients Rights & Responsibilities Satisfied 96.51%
  Dissatisifed 3.49%
Pain Control Satisfied 92.39%
  Dissatisfied 7.61%
Regain Normal Level of Daily Activities Satisfied 91.68%
  Dissatisfied 8.32%
Reduction of Pain Medications Intake Yes 58.77%
  No 41.23%
Recommend to Others Yes 94.73%
  No 5.27%

Patient Feedback:

“Thank you for the professionalism of your staff. Your technician answered all my questions, and was very helpful, neat, clean and professional. The brace that was ordered by my doctor is so comfortable, easy to put on and take off. It is worth it’s weight in gold.”

—Cinderella S. Los Angeles, CA


“I've suffered from headaches and neck pain for years and wish I would have known about this equipment before. I've had my husband pull on my neck while lying down to help with pain and have been seeing chiropractors for years to help, which only helped somewhat. Between physical therapy and this equipment, I've received the best and most relief ever! Too bad it took the degeneration of my neck vertebrae and extreme pain & numbness in my arm to finally get help!”

—Linda F. Tucson, AZ


“Thank you to Ken May as he responded to an urgent request as was leaving town. He met me at a central location to deliver the Saunders Deluxe Lumbar Hometrac. Thank you.”

—William S. Tucson, AZ


“The CPM certainly helped me feel more able to make progress and hopefully regain range of motion - Nice to have it available at home!”

—Janice M. Raleigh, NC


“I really enjoyed the in-home care! The technician, Jorge, was courteous, kind, and knowledgeable; with a great sense of humor as well! Thanks, Jorge!”

—Kim T. Mesa, AZ


“I can't believe how fast I'm recovering with very little pain medication needed. Great product! Great people!”

—Peter U. Palm Springs, CA


“The representative was very nice and helpful. I also received a follow-up phone call which was nice… I am so happy to have this equipment. I am moving to Virginia soon. I would like to receive emails and any mailings. Thanks.”

—Amy J. Hampton Roads, Virginia

“Overall the company has been very helpful and considerate to my situation before and after my surgery. Thank you all very much, and special thanks to Abel for calling to see how I was doing.”

—Felicity W. Pasadena, CA


“Very thorough… I only had the OrthoStim3 device two days but it is helping. Very good service! Very polite staff on the phone & home delivery… knowledgeable staff.”

—Sharon P. Santa Ana, CA


“I am so happy that I am using the VQ OrthoCare Custom Eagle knee brace…

Due to low back pain and pain in my left knee, my bowling average declined from 200 plus to a current 194 average. I try to golf four days a week and bowl in three leagues a week… On my doctor’s recommendation your company fitted me with the left knee brace on March 21, 2007. This was just after my third ‘hole in one’ February 26th. My bowling the day after being fitted was 664 for three games without pain in my left knee, which is my sliding side, being a right-handed bowler. I followed this up on April 4th, in a different league, with a 711 three-game series… All without pain in my left knee. As if this was not enough reason to be happy, the brace also feels very good while I’m golfing.

Thank you and your company for such an excellent product!”

—John H. Las Vegas, NV


“Your company is the absolute best in customer satisfaction. You are very knowledgable on your equipment and extremely prompt on fixing any difficulties. The equipment works also. What a blessing you are.”

—Scott W. Hawthorne, CA


“I was involved in a motorcycle accident and solely relying on prescription pain relievers to manage the pain from a broken shoulder and leg. I asked my doctor to prescribe an OrthoStim3 (electrotherapy) device to help relieve pain. Once I began using the OS3, I was very excited to reduce my intake of pain medicine. I am concerned about how the medicine may affect my liver. Thank you for informing me about electrotherapy, I have recommended this device to a couple friends who also have broken bones.”

—William Yorba Linda, CA

Patient feedback is only published when a patient signs an authorization form to share/publish patient healthcare information, as required under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

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